STORYTELLER CODING WITH STRINGS
STORE POLICY
SHIPPING POLICY
1. Fine Art Transportation & Carrier Standards
All original textile sculptures, dimensional fiber reliefs, and limited-edition prints ship directly from the studio in Kauaʻi, Hawaii, via fully insured, signature-required carriers.
Original Textile Sculptures & Fiber Reliefs:
Shipped via specialized art freight or tracked priority couriers (FedEx Express / UPS Air Freight) in custom crate or rigid box enclosures to protect warp tension and natural fibers.
Limited-Edition Prints: Flat-packed in archival acid-free sleeves between reinforced double-wall rigid boards, or rolled in heavy-duty mailing tubes depending on scale and substrate.
2. Processing & Crating Timelines
In-Stock Prints & Portfolio Works: Prepared and dispatched within 5 to 7 business days.
Framed Works & Custom Crating: Require 10 to 14 business days for specialized archival packaging and custom wood crate fabrication.
Architectural & Site-Specific Commissions: Shipping schedules and freight logistics are finalized per individual contract terms.
3. International Shipping & Collector Duties
We ship to private collections, galleries, and trade clients worldwide.
Insurance: Full-value transit insurance is included on all original works and print shipments.
Customs, Duties & Import Taxes: International orders may be subject to import VAT, customs tariffs, or clearance fees imposed by the destination country. These fees are the responsibility of the recipient/collector.
4. White-Glove Delivery & Architectural Logistics
For large-scale spatial installations or high-value multi-piece acquisitions, white-glove inside delivery, uncrating, and professional placement can be arranged prior to dispatch. Contact the studio directly to coordinate trade delivery logistics or specialized installer access.
5. Transit Damage & Claim Protocol
Each artwork is inspected, photographed, and cataloged immediately prior to packaging.
In the rare event of transit damage, notify the studio within 48 hours of delivery.
Retain all original packaging materials, crates, and box conditions for carrier inspection.
Contact ginabaruch.studio@gmail.com with delivery details and photographic documentation to initiate insurance claims and immediate restoration/replacement arrangements.
Proper packaging techniques, such as custom crating for dimensional works and flat archival packing for fine prints, ensure high-value textile art and prints survive transit in pristine condition.
RETURN POLICY
1. Fine Art Sales & Finality
Due to the limited, handmade, and archival nature of original fiber artworks and limited-edition graphic prints, all sales are final.
Original Works & Custom Reliefs: Unique backstrap-woven wall sculptures, dimensional fiber reliefs, and commission pieces cannot be returned or exchanged once acquired.
Limited-Edition Prints: Fine art graphic prints are produced in strictly limited runs and are non-refundable once shipped.
2. Pre-Shipment Order Cancellations
In-Stock Prints & Archive Works: Orders may be canceled within 24 hours of purchase for a full refund, provided the work has not yet been processed for archival packaging or carrier pickup.
Commissions & Custom Architectural Works: Deposits and stage payments for custom spatial installations or commissioned textiles are non-refundable once warp preparation or material sourcing has commenced, as specified in your individual commission agreement.
3. Trade & Collector Pre-Acquisition Support
To ensure complete confidence prior to acquisition, the studio provides the following support for art advisors, interior designers, and private collectors:
High-resolution portfolio imagery and video documentation of physical texture, light response, and warp scale.
Spatial placement consultations and architectural rendering support upon request.
Material sample swatches for site-specific commissions (where applicable).
4. Damaged or Defective Deliveries
In the rare event that an artwork arrives damaged during transit, the studio will coordinate immediate resolution:
Notification: Contact ginabaruch.studio@gmail.com within 48 hours of delivery.
Documentation: Provide photographic proof of the damaged shipping container, outer packaging, and the artwork itself.
Resolution: Upon inspection and carrier verification, the studio will arrange for professional restoration, a replacement edition (for limited prints, subject to availability), or an insurance-covered credit/refund.
Clear inspection protocols and condition reporting upon unboxing protect both the studio and collector when verifying high-value artwork deliveries.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments